Online Returns and Exchange Policies:

The following terms set out the basis for purchasing tickets for your guided tour at Titanic Experience Cobh Limited. Please read these Terms carefully, as you agree to be bound by them by doing the following actions:

If merchandise is returned, as sold, together with an original receipt/confirmation email, we are happy to refund once you contact us within 14 days of receiving your order. All refunds will be issued in accordance with the original method of payment.

A Gift Receipt entitles the holder to an exchange/gift card only. Gift Cards and Gift Vouchers are non-refundable.

Please send your purchase back to the following address. We have a customer checklist below for you to review before sending pack your product.

Customer Checklist:

  • Ensure your items are in the condition you received these in and a resalable condition. Clothing must not be worn and all tags must still be on clothing.
  • Include a copy of your order confirmation e-mail.
  • Refunds will be actioned within 14 to 21 days of receiving back your item(s)
  • Refunds will be processed via the original method of payment.
  • You will receive an email once your order has been processed and refunded.

Address for Returns:

Titanic Experience Cobh
20 Casement Square,
Cobh,
Co. Cork,
Ireland.
P24 DW63
Items returned must be returned in a saleable condition. They must be unused, in their original packaging, with all tags attached.
It is advisable for you to obtain proof of postage as Titanic Experience Cobh will not be held responsible for items lost or damaged in the post.
When we receive your return(s) we review the condition of the goods being returned, before authorising any refund.
For hygiene reasons, we do not accept returns of a small number of items, such as earrings.
This policy does not affect your statutory rights.

Payment/Cancellation Information

Your credit/debit card or PayPal account is tendered on placement of your order. If you wish to cancel your order please contact us by phone on 021-4814412 or by email at info@titanicexperiencecobh.ie and quote your name and order number within 24 hours of order placement.

Contact/Complaints Address

Any written contact/complaints can be sent to the address below:
Customer Service Department,

Titanic Experience Cobh Ltd.
20 Casement Square,
Cobh,
Co. Cork.
P24 DW63

Cooling Off Period

When you make a purchase from titanicexperiencecobh.ie you have a cooling off period of 14 days, starting from the day you receive your purchase. Before the end of the 14 days you can cancel your order and return the goods for a refund. If you cancel your order because you change your mind about the purchase you will be expected to pay for the cost of returning the goods. The returns address can be found below:
Titanic Experience Cobh Ltd.
20 Casement Square,
Cobh,
Co. Cork.
P24 DW63

If you are unhappy with the products or services you have received from us please email us at info@titanicexperiencecobh.ie.